Patient satisfaction in emergency care

is a challenging experience. The patients seek high quality care but there is an absence of well-organized facilities and experienced, dedicated staff and this leads to patient dissatisfaction. This dissatisfaction is a major problem in emergency medical care [16]. The level of satisfaction in emergency care ranges from as low as 2% in Pakistan [17] and 63% in Iran [18] to as high as 99.5% in United Sates [16]. The major reasons for the dissatisfaction are interpersonal communications [16], system problems including Inhibitors,research,lifescience,medical inadequately equipped facilities, no budget allocates for emergency departments and a lack of critical supplies which are needed in emergency situations [17]. Other determinants of satisfaction are physicians’ and nurses’ communication with patients, security guards’ courtesy and communication, the mean waiting time, Inhibitors,research,lifescience,medical and the occurrence of unscheduled events which delayed care [18,19]. Inhibitors,research,lifescience,medical Classification of patients’ degree of problems for priority care, and training of staff

on emergency care improved patient care and ensured better patient satisfaction [20,21]. Quality of care is a corner stone in an organizations’ goal. Currently, the Ministry of Health is expanding emergency care to the needy populations. The Gondar University Referral Hospital has a goal of improving

satisfaction of patients [22]. There is lack of evidence that assesses the quality of care in emergency units among hospitals in the Amhara Regional State. This study assessed the disease profile, level of patient satisfaction and determinants Inhibitors,research,lifescience,medical of Inhibitors,research,lifescience,medical quality emergency care in a tertiary hospital in Northwest Ethiopia. Methods Study design This was a hospital based cross-sectional study that assessed disease profile and quality of service among patients presenting to emergency department of GURH. Setting The study was conducted in GURH. This is a tertiary teaching hospital serving about 5 million people. The hospital has 518 beds and sees between 350 to 400 patients each day and between 100-120 emergency patients. The hospital has four emergency suites with a triage unit for distribution. It is staffed by about 270 nurses and 150 RAD001 physicians. All adult cases pass through the triage however unit of the hospital before seeing doctors except for children who go directly to the pediatric clinic. Study population The study population was all cases reporting to the emergency department with any emergency problem and presenting to all the OPDs. Patients presenting to the follow up clinic or for regular services and women presenting to the hospital for normal delivery services were excluded.